Privacy Policy

Privacy Policy

Last updated: 14 September 2026

This policy explains what personal data Snabb collects, why we collect it, who we share it with, and the choices you have. It applies to the Snabb website at snabb.pk and to the Snabb app for Android and iOS.

English is the governing text. This policy is published in English and in Urdu. Where the two differ, the English is the version that binds. If the Urdu reads wrongly to you, tell us at [email protected] and we will correct the translation.

This replaces the previous policy, which described a delivery service. Snabb no longer takes orders, arranges deliveries, or operates a rider app, so it no longer collects delivery addresses for orders, order contents, payment details or rider locations. Anything an older version of this page said about those no longer applies. This version is shorter because we collect less.

1. Who we are, and how to reach us

Snabb is a restaurant directory for Pakistan. We list restaurants — their menus, prices, hours, location and phone number — so that people can find somewhere to eat and ring it themselves. We do not sell food, take orders or deliver anything.

Snabb is the company that decides what personal data is collected and why. For anything to do with privacy — a question, a correction, a copy of your data, or a complaint — write to [email protected] and put "Privacy" in the subject line.

2. Who this policy applies to

• Customers — people who use Snabb to find a restaurant. Most of what follows is about you.
• Restaurant staff — the owners and staff of restaurants listed on Snabb, where they contact us or manage their own listing.

Riders no longer appear in this policy. Snabb has no rider app and no riders.

3. You can use Snabb without an account

Searching Snabb, opening a restaurant, reading its menu and prices, seeing its hours and calling it all work with no account and no sign-in. If you never create an account, we hold no name, email address or phone number for you — only the anonymous, aggregate counts described in section 5.

4. What we collect, and why

We collect what the service needs in order to work, and no more.

• Account details — your name and email address, and your preferred language and city. These create your account and sign you in. If you sign in with Google or Apple, we receive the account identifier, name and email address they give us, and nothing else.
• Your phone number, if you give it — optional, kept on your profile so it can be filled into a WhatsApp message to a restaurant without you typing it each time. You can leave it blank and Snabb still works.
• Saved addresses — any address you choose to save, and the map position for it. These are for your own convenience and for telling a restaurant where you are; we do not send them anywhere on your behalf.
• Your location, while you are using the app — to sort restaurants by how far away they are and to suggest the area you are in. It is used at the moment you use the app and is not tracked in the background.
• Favourites and settings — the restaurants you save, and your notification and language preferences.
• Support messages — what you send us when you contact support, so we can answer you and keep a record of what was said.
• Device and technical data — a push notification token if you turn notifications on, and basic technical information such as your IP address, app version and device type. If the app crashes it sends us a crash report describing what failed; crash reports carry no name, phone number or email address.
• Reviews — anything you choose to write about a restaurant. Reviews appear publicly with your name partly masked.
• Restaurant documents — where a restaurant claims or manages its own listing, the identity and business documents needed to verify that they are who they say they are. These are never public.

We do not sell your personal data and we do not build advertising profiles about you. See section 6 for what the advertising on Snabb does and does not do.

5. Anonymous counts, and what a restaurant is told

Snabb records when a listing is opened and when somebody taps Call or WhatsApp on it. This is how a restaurant learns that Snabb is worth being on, and it is the only measure the business has, because we never see the order or the money.

These records are not attached to your account. They carry the restaurant, what was tapped, when, and a coarse device key that lets us tell one person tapping four times from four people tapping once. There is no name, no phone number, no email address and no account identifier on them, and they are never joined back to you.

A restaurant is shown totals — how many times its listing was opened, how many people rang it. It is never told who you are, and we never give a restaurant your phone number. When you ring a restaurant, your number reaches them from your phone call, exactly as it would if you had dialled it off a signboard.

6. Advertising and cookies

Snabb is free to use and is paid for by advertising. In the app the adverts are supplied by Google AdMob; on snabb.pk they are supplied by Google AdSense. Both are run by Google and both work the same way: Google chooses which advert to show and measures whether it was seen or tapped, in accordance with its own policies.

Cookies and advertising identifiers. To do that, Google and the advertisers it works with use cookies on the website and the advertising identifier on your phone. A cookie is a small file your browser keeps; Google's advertising cookies let it and its partners show you an advert based on your visits to this site and to other sites on the internet. You can opt out of personalised advertising at Google's Ads Settings, and out of most other networks' personalised advertising at www.aboutads.info. How Google uses data from sites and apps that carry its adverts is described at policies.google.com/technologies/partner-sites. On your phone, "Delete advertising ID" on Android and "Allow apps to request to track" on iOS limit the same thing.

What else snabb.pk stores in your browser. One cookie of our own, which remembers the location you chose so the next visit opens on the right city. A random identifier in your browser's local storage, which lets us tell one visitor from ten page refreshes; it names nobody, is never joined to an account and cannot follow you to any other site. And the Meta (Facebook) Pixel, which tells Meta which pages were visited so that we can measure our own advertising on Facebook and Instagram; Meta may set its own cookie for that, under its own policies.

Snabb does not give your account details, your email address or your phone number to any advertiser or advertising network, and nothing we hold about you is used to choose the adverts you see.

7. Who we share it with

We share personal data only where it is needed:

• Service providers who run parts of Snabb — hosting, email delivery, error reporting, push notifications and mapping. They act on our instructions and may not use your data for anything else.
• A restaurant, where you contact us about it — if you report that a listing is wrong, or raise a complaint we need them to answer, we may pass on what is necessary to resolve it. We tell you when we do.
• Law enforcement or a court — where we are legally required to, or where it is necessary to protect somebody's safety.

We do not share your data with a restaurant simply because you looked at it, and we do not sell it to anybody.

8. Where your data is held

Snabb's servers are in Germany, and some of our service providers operate elsewhere. Where data leaves Pakistan we rely on the provider's own contractual protections. Uploaded files — such as a restaurant's verification documents — are held in encrypted object storage and are not publicly reachable.

9. How long we keep it

• Your account — while it exists. Delete it and the account and its attached data go with it.
• Support conversations — up to two years, so we can answer a question about something we told you.
• Anonymous counts — kept indefinitely as aggregate figures. They carry nothing that identifies you, so deleting your account does not and cannot remove them.
• Records we must keep by law — for as long as the law requires.

10. Your choices

• See or correct your data — most of it is in the app at Profile → Personal details. For anything else, write to us.
• Delete your account — in the app at Profile → Delete account, or on the website at snabb.pk/delete-account. This is permanent.
• Turn off notifications — in the app at Profile → Notifications, or in your phone's settings.
• Refuse location — Snabb works without it. You pick your city instead, and restaurants are not sorted by distance.
• Ask us a question — [email protected], subject "Privacy".

11. Children

Snabb is not intended for children. We do not knowingly create accounts for anyone below the age at which they can enter into a contract under Pakistani law. If you believe a child has an account, tell us and we will remove it.

12. Changes to this policy

We may change this policy. If a change materially affects you we will tell you in the app or by email before it takes effect. Every version carries the date it was published, at the top.