Help centre
The questions we are asked most.
How do I order?
You ring the restaurant. Every listing shows a phone number, and the order, the price and the payment are between you and them. Snabb is a directory — it never takes an order and never handles money for a meal.
Does Snabb deliver?
No. Snabb runs no riders and arranges no deliveries. Some restaurants deliver themselves; ask them when you call.
Do I need an account?
No. Everything on this site is public — the menus, the prices, the hours and the phone numbers. An account only exists so you can save places and leave a review.
Are the prices right?
They are the prices the restaurant typed in, and a listing shows when the restaurant last confirmed them. Prices move, so treat an unconfirmed menu as a guide and check when you ring.
Why is a restaurant I know not here?
Either nobody has listed it yet, or its listing has not been approved. Every listing is checked by a person before it goes live. Tell us about it and we will look.
A listing is wrong — the number, the hours, the address
Tell us and we will check it with the restaurant. If it is your restaurant, claim the listing and you can correct it yourself; claiming a listing Snabb wrote is free.
Does the menu show allergens?
No. Snabb holds no structured allergen or ingredient data — item descriptions are written by the restaurant. If you have an allergy, ring the restaurant and confirm before you go.
Why do some listings have more photos than others?
Restaurants can pay to be promoted — more photos, Stories, a WhatsApp button. None of that changes what a customer can find out: every listing shows its full menu, real prices, hours, address and a working phone number, whatever it pays.
Can I book a table?
Only by ringing the restaurant. Snabb takes no bookings. A listing says whether the restaurant accepts them.
Something went wrong at the restaurant
Take it up with the restaurant — they took the order and the money, and Snabb was never part of it. If a listing misled you, tell us, because that part is ours to fix.
How do I delete my account?
On the delete-account page linked in the footer, or from the app. Deleting removes your name, phone, email and saved places; reviews you have written stay on the restaurant’s page under a masked name.
Take my restaurant off Snabb
Write to [email protected] from any address, naming the restaurant and the city, and say you want it removed. If you run the place, say so — we ring the number on the listing to check, which is the same call we make before approving a claim. Removal takes the page off the app, the website and the sitemap; it is not a suspension and we do not put it back unless you ask.
Something on my listing is wrong
If the restaurant is yours, claim it and fix it yourself — you get the menu, the hours, the photographs and the number. If it is not yours, or you only want one thing corrected, write to [email protected] with the restaurant, the city and what is wrong. A wrong phone number or a wrong opening time is the report we act on fastest, because both send somebody to a shut door.
I want my restaurant on Snabb
That lives on our site for restaurant owners. Whether Snabb already wrote your listing or you are adding one nobody has listed, it costs Rs 1,000, once, and your restaurant is featured at the top of the feed for a week once we approve it.
Own a restaurant? Everything for restaurant owners is on its own site. Everyone else: [email protected].